Insurance, Medicaid, Medicare

At BORDER DME, our mission is to improve the quality of life for our patients at home. We support your wellness journey by offering superior service and premium healthcare products tailored to your evolving needs. Our goal is to help every patient make the most of today with the right resources and care.

Our e-commerce platform operates on a cash-only basis and does not accept health insurance plans for payment or reimbursement of items purchased online. If you wish to purchase items using insurance, we are happy to assist you through alternative channels. Please review the information below for guidance.

Important Information

  • Medicaid Patients:
    If Medicaid or Managed Medicaid is your provider, we cannot sell items through our website. However, our agents are available to help you place an order using your Medicaid benefits. Please call (956) 267-8405 for assistance.

  • Medicare Patients:
    Certain government regulations prevent us from offering specific items to Medicare or Managed Medicare patients online. If you would like to place an order using your Medicare benefits, please call (956) 267-8405 for personalized support.

  • Private Insurance and Payors:
    Some items offered on this website may not be covered by private insurance or other payors. You will need to cover these items out of pocket. If you believe an item may be reimbursable under your plan, please contact your insurance provider directly or call (956) 267-8405 for more information on placing an insurance-based order.

Frequently Asked Questions

Q: Do you accept Medicaid/Medicare for online purchases?
A: No, BORDER DME is a cash-only e-commerce site. However, if you want to place an order using Medicaid, Managed Medicaid, Medicare, or Managed Medicare benefits, please call (956) 267-8405 for assistance.

Q: Can I request reimbursement forms for my insurance?
A: No, BORDER DME does not provide reimbursement forms for purchases made online. If you believe an item may be covered by your insurance, please contact your insurance company directly or call (956) 267-8405 to place an order through insurance.

Q: Can I buy a CPAP machine using insurance on the BORDER DME website?
A: No, our e-commerce platform only offers cash-based purchases. For insurance-based orders, please contact us at (956) 267-8405 for further assistance.

Q: Does BORDER DME have an NPI number?
A: No, BORDER DME’s online store does not operate under an NPI number. We are a cash-only retailer offering home healthcare products for direct purchase.

We are committed to providing you with the best service possible. If you have any questions or need further assistance with your order, please don't hesitate to call (956) 267-8405.